Please note. Doksign produces Simple Electronic Signatures (SES) under eIDAS Article 3(10). We are not a Qualified Trust Service Provider. We do not issue Qualified Electronic Signatures (QES) or Advanced Electronic Signatures (AES) on our own. We are not a BankID provider. You are responsible for ensuring SES is appropriate for the documents you send.
1. Definitions
"Service" means the Doksign SaaS platform. "You" / "Customer" means the legal entity that has accepted these Terms. "Authorised User" means a natural person you authorise to use the Service under your account. "Recipient" means a person you invite to view, sign, or otherwise act on a document. "Content" means documents, recipient data, and other material processed via the Service.
2. The Service
We provide hosted document signing with SES, audit trails, evidence packages, document templates, AI-assisted drafting, team workspaces, and the integrations described on our website. We offer an advanced electronic signature (AES) through our sub-processor Idura (BankID signing). We do not provide qualified trust services, QES, notarisation, apostille, or legal advice, and we are not a BankID provider: BankID is used only in the BankID signature, which is carried out through our sub-processor Idura.
3. Eligibility & account
You must be at least 16 years old and have authority to bind your organisation. You are responsible for keeping credentials secure, for the acts and omissions of Authorised Users, and for accurate Recipient information.
4. Subscription and fees
Plans, prices, and limits are on our pricing section. Per-signer charges are incurred when a document is sent, whether or not it is signed, and are invoiced monthly in arrears. Fees are due as stated. Late payment may incur statutory interest. Taxes are excluded.
Doksign does not take card payments. A plan change is a request you make and we approve; the resulting order is invoiced separately, and access changes when that invoice is raised — not when a card clears.
5. Acceptable use
You will not, and will ensure your Authorised Users do not, (a) upload illegal, infringing, or malicious content; (b) use the Service to spam, scrape, or impersonate; (c) circumvent security controls or rate limits; (d) reverse-engineer the Service; (e) send documents in categories Doksign explicitly excludes (see document types) without separate acknowledgment. You indemnify us for content you upload.
6. Customer responsibilities
- Establishing a lawful basis under GDPR for any personal data you process through the Service
- Providing recipient-facing privacy notices required by your activity
- Confirming that SES is legally sufficient for the documents you send; using a stronger signature class where required
- Configuring workspace settings (retention, identity level, branding) appropriate to your use
7. Customer Content and IP
You retain all rights to your Content. You grant Doksign a limited, non-exclusive licence to process Content solely to deliver the Service. We do not use your Content for product improvement or to train AI.
8. Doksign IP
We retain all rights in the Service. You may not reverse-engineer or copy it. Feedback you give us may be used by us without compensation.
9. Warranties and disclaimer
We warrant the Service will materially perform as described. Otherwise the Service is provided "as is". We explicitly disclaim any representation that Doksign produces qualified electronic signatures, or advanced electronic signatures other than through our sub-processor Idura (BankID signing), or that an SES is sufficient for a specific legal purpose — that determination is yours.
10. Limitation of liability
Subject to mandatory law, our aggregate liability shall not exceed the greater of (a) twelve months of fees paid in the prior period or (b) EUR 100,000. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, lost data, or lost goodwill. Liability for personal injury, gross negligence, wilful misconduct, breach of confidentiality, or for GDPR fines passed through is not capped.
11. Data protection (DPA)
Our Data Processing Agreement is incorporated by reference. The DPA governs our processing of personal data as your processor.
12. Sub-processors
Current list at the trust centre. We notify Customer 30 days before adding or replacing a sub-processor; you may object on reasonable grounds and terminate the affected portion of the Service.
13. Suspension and termination
We may suspend or terminate for material breach with notice and cure period (except in cases of imminent harm). You may terminate per your subscription terms. On termination you may export your data for 14 days; thereafter, retention follows the schedule in our privacy notice.
A lapsed subscription makes a workspace read-only rather than deleting it: everything you have stays readable, and documents already sent can still be completed by their signers.
14. Availability
We aim for high availability and announce planned maintenance in advance. Formal uptime commitments and service credits are agreed per contract on Enterprise terms; no SLA is offered by default on self-serve plans.
15. Force majeure
Neither party is liable for delay or failure due to events beyond reasonable control.
16. Changes to these Terms
We may update these Terms with at least 30 days' notice. Continued use after the effective date constitutes acceptance. If you object, you may terminate.
17. Governing law and venue
Norwegian law governs these Terms. Oslo tingrett has exclusive venue, subject to mandatory consumer venues where applicable.
18. Notices
Legal notices to Doksign: legal@doksign.no. Notices to Customer: the email address on file for billing and administration.
19. Miscellaneous
These Terms (with the DPA and any order forms) constitute the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest remains in effect. No waiver is implied. Assignment requires consent except in connection with a merger or sale of all assets. No third-party beneficiaries except as set out in the DPA.